Commission Process

This page outlines how commissions are handled from enquiry to delivery, so you know exactly what to expect.

If you have any questions about the process, feel free to get in touch.

  • Please get in touch via the Contact page or email with details of your project. You’re welcome to include reference images, colour palettes, or inspiration to help communicate your vision.

  • Once I’ve received your enquiry, we’ll discuss your project scope, timeline, and intended use. This may take place via email or a scheduled call, depending on the nature of the work.

    Following this discussion, I’ll confirm availability and provide a quote.

  • Before any work begins, you’ll be asked to review and sign my commission agreement.

    A 50% non-refundable deposit is required to secure your booking and commence production. Bank details will be provided once the agreement is signed.

  • Once the deposit has been received, please email through your final text, names, or copy.

    • Files should be supplied in PDF, Excel, or clearly formatted text

    • All text will be written exactly as provided

    • Please check spelling, punctuation, and formatting carefully before submission

    Minor amendments may be made within 48 hours of initial submission. Changes requested after this window may incur additional fees.

  • If you are providing your own envelopes, cards, or paper stock, please send the exact quantity required, plus extras to allow for testing and contingencies.

    Recommended allowance:

    • 3 extra pieces per 10 items
      (e.g. 20 cards = send 26, 30 cards = send 39)

    Materials should be sent prior to the agreed production start date.

  • All work is completed by hand and scheduled on a first-come, first-served basis. Production timelines are project-based and may vary depending on volume and current workload.

    Estimated lead times:

    • A4 commissioned artworks: 2 weeks

    • Branding / logo lettering: 1 month

    • Place cards: minimum 3 weeks (quantity dependent)

    • Envelope addressing: minimum 3 weeks (quantity dependent)

    • Wedding vow calligraphy: 1 month

    • Welcome signs: minimum 2 weeks

    • Seating plans: minimum 3 weeks

    • Table numbers: 1 week

    • Table menus: minimum 2 weeks

    • Wedding monograms: 1 month

    For two or more wedding-related services, please allow at least 3 months’ lead time.

    Timelines will be confirmed during the project discussion stage.

  • Where applicable, two rounds of revisions are included. Additional revisions may incur a fee.

    You’ll receive a proof for approval prior to final production or dispatch. Please review all details carefully.

    Please note:
    Small commissioned artworks (letters, poems, lyrics, quotations) are considered final pieces and are not subject to revisions. A photo of the completed work will be provided prior to dispatch.

  • Once final approval has been received, the remaining balance is due.

    Finished works will be dispatched once full payment has cleared.

    • Standard shipping: 1–7 business days (Australia & NZ)

    • Express shipping available upon request (additional fees apply)

    • International shipping available to selected countries

    Local collection may be considered on a case-by-case basis and should be discussed during the initial enquiry.

Policies

These policies exist to ensure a smooth, fair, and respectful experience for both client and artist.

If you have any questions regarding these policies, please get in touch before booking.

    • A 50% non-refundable deposit is required to secure all commissions

    • The remaining balance is due prior to dispatch or collection

    • Work will not be released until full payment has been received

    • Two rounds of revisions are included where applicable

    • Additional revisions may incur additional fees

    • Small commissioned artworks (letters, poems, lyrics, quotations) are considered final and not subject to revisions

  • Please notify me of any issues within 48 hours of receiving your order.

    • Errors identified after approval and dispatch are not eligible for refunds

    • Replacements will be charged at the standard rate

    • Additional materials and all shipping costs are the client’s responsibility

  • If errors result from incorrect information supplied by the client:

    • Incorrect items must be returned

    • Correct replacement materials and additional spares must be supplied

    • Rewriting and shipping costs will apply

  • Due to scale and materials, errors on large-format pieces are assessed case by case.

    Approval images are always provided prior to dispatch — please review carefully before confirming.

  • All calligraphy is completed by hand. Minor variations are part of the process and reflect the individuality of each piece.

  • All names and private information provided are kept confidential and are never sold or shared.

  • I reserve the right to photograph completed works for portfolio, website, and social media use.
    Where applicable, photographers and clients will be credited.

  • A rush order refers to any commission requested within a shortened timeframe that requires expedited production or re-prioritisation of existing projects.

    Rush orders are generally not accepted. Where availability allows, they may be accommodated at my discretion and may incur an additional fee. Quality and care are prioritised over speed.

  • I am not responsible for loss or damage during transit. If an issue occurs, I’m happy to assist with courier enquiries, but outcomes remain subject to the courier’s policies.

Project Confirmation